Terms of service

Terms of Service

Last Updated: October 2026

Overview

This website and online storefront are operated by Noble Deen UK Ltd (referred to as "Noble Deen", "we", "us", or "our"). We offer this website, including all information, tools, products, and services available from this site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Please read these Terms of Service carefully before accessing or using our website. By accessing or purchasing from our store, you agree to be bound by these Terms of Service, along with our Privacy Policy and Returns & Refunds Policy.

Section 1 – Company & Regulatory Information

Noble Deen UK Ltd is a company registered in England and Wales.

Company Registration Number: 14889208
Trading & Registered Address: 8 St. Andrews Street, Blackburn, Lancashire, BB1 8AE, United Kingdom
Email: help@nobledeen.co.uk
Value Added Tax (VAT): Noble Deen UK Ltd is not currently registered for UK Value Added Tax (VAT); therefore, no VAT is currently charged or collected on our sales.

Section 2 – Eligibility & Account Responsibilities

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence (18 years of age in the UK).

You are responsible for maintaining the confidentiality of your account credentials, passwords, and restricted access to your device. You agree to provide current, complete, and accurate purchase and contact details for all orders placed through our store.

Section 3 – Products, Sizing & Descriptions

We make every effort to display the colours, textures, and tailoring details of our garments as accurately as possible. However, we cannot guarantee that your device screen display will completely reflect the physical appearance of the item.

Authentic Tailoring: Many of our garments, including Moroccan Thobes and Djellabas, feature an authentic traditional loose drape. Customers are strongly encouraged to review our published size guides prior to checkout. Fit preferences and sizing discrepancies do not constitute manufacturing faults.
Availability & Modifications: We reserve the right to discontinue any product, alter specifications, or limit purchase quantities at any time without prior notice.

Section 4 – Orders, Acceptance & Contract Formation

Offer and Acceptance: When you place an order on our site, you make an offer to purchase the selected goods.
Contract Formation: A legally binding contract of sale is formed only when we dispatch your order and issue a formal dispatch confirmation email. Automated order confirmations, payment receipts, or preliminary order notifications do not constitute legal acceptance of your offer.
Right to Refuse Orders: We reserve the right to reject, hold, or cancel any order prior to dispatch for legitimate reasons, including but not limited to: pricing errors, stock unavailability, suspected fraudulent activity, or bulk-order reselling concerns.

Section 5 – Pricing, Taxes & Duties

Currency: All prices displayed on our website are quoted in Pounds Sterling (GBP).
Price Changes: Prices for our products are subject to change at any time without prior notice.
Domestic Taxes: In accordance with UK law, should our VAT registration status change, prices displayed will reflect applicable taxes as required by statutory regulations at the time of checkout.
International Customs & Taxes: For orders delivered outside the United Kingdom, product prices are displayed exclusive of local import duties, customs tariffs, clearing fees, and local sales taxes. As the purchaser, you act as the importer of record and are solely responsible for settling all applicable border fees levied by your destination jurisdiction.

Section 6 – Delivery, Fulfillment & Promotional Thresholds

Delivery Transit: Quoted delivery timeframes are estimates and do not form a binding contractual guarantee. Goods remain our responsibility until they are physically delivered into your possession or that of a carrier or neighbour designated by you.
Order Cancellation Before Dispatch:
- UK Orders: We pride ourselves on rapid fulfillment. Orders enter our packing workflow shortly after receipt. If you wish to cancel before dispatch, you must notify us immediately. If an order has already entered packing or collection, cancellation is not possible prior to transit; you must receive the package and initiate a return.
- EU Orders: In accordance with EU regulations, customers located in the European Union have the right to cancel their order at any point up until fulfillment and dispatch.
Delivery Fees: Standard and express shipping charges are determined dynamically at checkout and displayed clearly prior to payment.
Conditional Free Delivery Thresholds: Where free delivery is granted based on an order meeting a qualifying spending threshold, this benefit is strictly conditional upon retaining goods meeting that qualifying spend. If items are subsequently returned for a refund and the net retained order value drops below the qualifying threshold, our standard outbound delivery fee will be deducted from your final refund amount.

Section 7 – Statutory 14-Day Right to Cancel (Cooling-Off Period)

If you are a consumer in the United Kingdom or the European Union, you hold the legal right to cancel your contract for any reason within 14 calendar days from the day you (or a third party designated by you) receive the goods.

Exercising Cancellation: You must notify us of your decision to cancel by clear statement within the 14-day window (via our online returns portal or by emailing help@nobledeen.co.uk).
Return Dispatch Deadline: Following notification, you must dispatch and hand the goods to the courier without undue delay, and in any event no later than 14 calendar days from the date your return was authorized.
Outbound Delivery Refunds: If you return an order in full, we will refund the cost of the goods plus our standard basic outbound delivery fee. Any supplementary costs incurred for express, timed, or enhanced delivery services chosen at checkout are strictly non-refundable under UK Consumer Contracts Regulations.

Section 8 – Returns, Return Fees & Hygiene Exceptions

Item Condition: Returned items must be entirely unworn, unwashed, and in their original resalable condition with all security tags, protective covers, and original branded packaging intact.
Pre-Paid Return Labels (UK): We may provide a pre-paid tracked return service for standard UK returns. If used, the prevailing return label fee (as published on our Returns Portal at the time of return) will be deducted directly from your refund balance.
Return Item Limits on Pre-Paid Labels: Pre-paid return labels are strictly limited to a maximum quantity of items per parcel, as stated in our Returns Policy. For returns exceeding this limit, customers must arrange and fund their own tracked and insured courier shipping.
Diminished Value & Handling Deductions: Under UK Consumer Contracts Regulations, you are permitted to inspect garments only as you would in a physical retail store. We reserve the right to reduce your refund value to reflect any diminished value resulting from handling beyond what is necessary to establish the nature and fit of the goods (e.g. missing original packaging, removed tags, cosmetic stains, or signs of wear).
Hygiene Exemptions: In accordance with statutory hygiene and health protection laws, items including Headscarves, Shemaghs, Hijabs, Veils, and Undergarments are strictly non-returnable once the internal protective packaging seal has been opened or broken.
Fragrances & Grooming: Scent products, oils, and fragrances must be returned completely unopened with original outer seals intact.

Section 9 – Damaged, Faulty, or Non-Conforming Goods

We are under a legal duty to supply products that conform with the contract. Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.

Reporting Period: If a product arrives damaged, defective, or incorrect, you must inspect the item upon delivery and notify us at help@nobledeen.co.uk within 48 hours, providing your order number and photographic evidence.
Wear Voids Damage Claims: Any garment exhibiting signs of wear, laundering, altered stitching, missing security tags, makeup marks, or body odour will be considered accepted in good condition and is ineligible for subsequent claims of being received damaged.
Remedies: For genuine manufacturing faults verified by our team, we will provide a complimentary return solution and offer a replacement, repair, or full refund without return fee deductions.

Section 10 – Errors, Inaccuracies & Typographical Mistakes

Occasionally, information on our website may contain clerical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, transit charges, or availability.

We reserve the right to correct any errors, update information, or cancel orders if any information on the site is inaccurate at any time without prior notice (including after an order has been submitted and payment card authorized, in which case a prompt, full refund will be issued).

Section 11 – Intellectual Property

All content included on our website—including trademarks, brand logos, custom photography, product specifications, graphics, digital media, and written copy—is the exclusive intellectual property of Noble Deen UK Ltd and is protected by United Kingdom and international copyright, trademark, and intellectual property laws. Any unauthorized commercial copying, scraping, reproduction, or redistribution is strictly prohibited.

Section 12 – Limitation of Liability

To the fullest extent permitted by law, Noble Deen UK Ltd, its directors, and employees shall not be liable for any indirect, incidental, punitive, or consequential losses arising from your use of the Services or any products purchased.

Our total aggregate liability to you in connection with any order shall be limited strictly to the total purchase price paid for that order.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other statutory liability that cannot be lawfully limited or excluded under UK consumer protection laws.

Section 13 – Governing Law & Jurisdiction

These Terms of Service, along with any separate agreements whereby we provide you goods or services, shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. (If you reside in Scotland, Northern Ireland, or an EU Member State, you retain the benefit of mandatory consumer protections and the right to initiate proceedings in your local courts).