Terms of service

Terms of Service: Last Updated: 08 October 2025

OVERVIEW

Welcome to Noble Deen! The terms “we”, “us” and “our” refer to Noble Deen UK Ltd. We operate this website and online store, providing you with our products and services (collectively, the “Services”). Our store is powered by Shopify Inc., which provides us with the online e-commerce platform.

These Terms of Service ("Terms"), along with our Privacy Policy available at https://www.nobledeen.co.uk/policies/privacy-policy, govern your use of our Services. By visiting our site or purchasing something from us, you agree to be bound by these Terms.

SECTION 1 - YOUR ACCOUNT AND USE OF THE SERVICES

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence (for example, 18 in the UK). You are responsible for maintaining the security of your account and for all activities that occur under it.

You agree to provide current, complete, and accurate purchase and account information for all purchases. All information you provide is subject to our Privacy Policy.

SECTION 2 - OUR PRODUCTS

We do our best to display our products accurately, but we cannot guarantee that your device's display of any colour or feature will be accurate.

All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

Nothing in this section is intended to limit your statutory rights. In jurisdictions like the UK and Australia, you have rights to a remedy if a product is not of satisfactory quality, fit for purpose, or as described (Consumer Guarantees).

SECTION 3 - ORDERS AND CONTRACT

When you place an order, you are making an offer to purchase. A binding contract is formed only when we send you a dispatch confirmation email, not when you receive an order confirmation. We reserve the right to refuse any order you place with us.

Your purchases are subject to return or exchange in accordance with our Refund Policy available at https://www.nobledeen.co.uk/policies/refund-policy and your statutory rights outlined in these Terms.

SECTION 3A - YOUR STATUTORY RIGHT TO CANCEL (COOLING-OFF PERIOD)

If you are a customer in the United Kingdom or European Union, you have a legal right to cancel your contract for any reason within 14 days of receiving your goods.

How to Cancel: To exercise this right, you must inform us of your decision in a clear statement (e.g., by email to help@nobledeen.co.uk) before the 14-day period expires.
Returning Goods: You must send back the goods within 14 days of telling us you wish to cancel. You will have to bear the direct cost of returning the goods unless they are faulty.
Refunds: We will refund you all payments received from you, including the costs of our standard delivery option, within 14 days of us receiving the goods back. We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

SECTION 4 - PRICING, TAXES, AND DUTIES

Prices for our products are subject to change without notice.

For UK Customers: All prices displayed are inclusive of UK VAT at the current rate.
For International Customers (including EU, North America, Australia, NZ): Prices are displayed exclusive of local sales taxes, import duties, and other fees. As the buyer, you are the importer of record and are solely responsible for paying any import duties, taxes, and customs fees levied by your country. Please check with your local customs office for more information.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. Under UK law and similar consumer protection laws, the goods remain our responsibility until they are in your physical possession or in the possession of a person you have designated to receive them. The risk of loss passes to you upon delivery.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services and all content, including trademarks, logos, text, and images, are the property of Noble Deen Ltd. and are protected by United Kingdom and international intellectual property laws. You may use the Services for your personal, non-commercial use only.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Noble Deen is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Noble Deen. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Noble Deen, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Noble Deen.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed at https://www.nobledeen.co.uk/policies/privacy-policy. Because the Services are hosted by Shopify, Shopify also collects and processes personal information about your access to and use of the Services. Please review our privacy policy for full details.

SECTION 11 - FEEDBACK

If you submit any ideas, suggestions, or reviews (collectively, “Feedback”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and display such Feedback in any medium for any purpose, including for commercial use. We are under no obligation to maintain your Feedback in confidence, to pay compensation for it, or to respond to it. You are solely responsible for any Feedback you make and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES

You may use the Services for lawful purposes only. You are prohibited from using the site or its content for any unlawful purpose, to infringe upon intellectual property rights, to harass or abuse, to submit false information, to upload viruses, to collect personal information of others, to spam, or to interfere with the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services at any time without notice. You will remain liable for all amounts due up to and including the date of termination. Provisions of these Terms that by their nature should survive termination shall survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR SERVICES AND ALL PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY WARRANTIES OR CONDITIONS, EITHER EXPRESS OR IMPLIED.

HOWEVER, THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. Nothing in these Terms is intended to limit or exclude any consumer guarantees or statutory rights that cannot be lawfully limited or excluded in your jurisdiction, such as those provided under the UK Consumer Rights Act 2015 or the Australian Consumer Law.

SECTION 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL NOBLE DEEN LTD., OUR DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.

Our total liability to you for any direct loss or damage arising out of or in connection with an order shall be limited to the total amount paid by you for that order. This clause does not limit our liability for death or personal injury caused by our negligence, for fraud, or for any matter for which it would be illegal for us to exclude our liability.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless Noble Deen Ltd. from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 18 - SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

SECTION 19 - ENTIRE AGREEMENT

These Terms of Service and any policies posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements.

SECTION 20 - ASSIGNMENT

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms and our rights and obligations without restriction.

SECTION 21 - GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

However, if you are a consumer living in the EU, USA, Australia, or another country, you may have legal rights to bring proceedings in your local courts and under your local consumer laws. These Terms do not limit those rights.

SECTION 22 - DISPUTE RESOLUTION

We will try to resolve any disputes with you quickly and efficiently. If you are unhappy, please contact us first at help@nobledeen.co.uk.

If we cannot resolve a dispute, and you are a customer in the EU, you can use the European Commission's online dispute resolution (ODR) platform: http://ec.europa.eu/odr.

SECTION 23 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or change these Terms at any time. The latest version will always be posted on this page. Your continued use of the website following any changes constitutes acceptance of those changes.